Zales in Schaumburg, IL Closed now

Reviews about Zales

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  June 04, 2020, by Tony Ruiz
  Wow, I bought a Vera Wang engagement ring and matching wedding band with the promise that there is a lifetime warranty. Much to my displeasure, there is an employee working at the Woodfield store who is rude and condescending. Twice I have dealt with her and have been treated like crap. Now they are telling me that without the paperwork for the bi-annual inspections, my warranties are not valid. They do not keep that information on their system? I find it hard to believe that a big company like Zales does not keep customer information on their systems for inspections and cleanings? They keep my information for marketing purposes. This company has gone down the drain ever since they were bought out by Kay, Jared etc. The Vera Wang collection is just not worth the hassle to deal with these people. Thankfully I bought my wedding band from another store instead of Zales. Saved $1,199.00 on the purchase too! Rogers and Holland Jewelry store has much better customer service, and they gave me the sale price on my wedding band that Zales would not offer me. Zales said the store cannot offer online sales pricing. Really? Then I guess that's why I didn't buy from them! Zales = Zero! Zero pricing breaks, Zero Customer Service & Zero concerns for the products they peddle on you.
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  June 17, 2019, by Diane F
  Came in here and was immediately drawn to the unstoppable love collection. I am grateful that I found my piece and they were accommodating with the price (that's why 3 stars and not 1 star) but there was 2 big problems. 1.) The diamond necklace that was sold to me had a full carat as the center stone. In the store everything was so sparkly under these super bright lights. When I got it home (and under low light) there was a serious big black carbon spot on the diamond. Completely noticeable to the human eye. I went to a different location to exchange it. And that's where we have problem number 2. 2.) I went to a different location to exchange the piece and they told me Woodfield never bothered to enter my information in the system. Meaning it wasn't registered. So I'd have to bring my receipt every time I need to do a diamond clean and check. This is so risky what if I dropped the receipt on my way to the store. That means my purchase is gone---Forever!! I have purchased jewelry before from a mall and they always register what piece I purchased. Sloppy and quite frankly not acceptable for spending $4,000.